Direct answer
When one node region disappears or has a problem, the provider may have removed servers, changed names, hit capacity limits or experienced a regional outage. Refresh the profile and compare with other regions.
What to check first
Routing behavior depends on the selected mode, the active proxy group, the available node and the order of rules. Test one variable at a time before changing the entire profile.
- Check which mode is active: Rule, Global or Direct.
- Inspect the selected proxy group and the node currently chosen inside it.
- Compare automatic selection with manual selection to isolate group behavior.
- Use logs or connection details to confirm which rule matched the request.
Recommended handling
Keep the troubleshooting path narrow: confirm the profile, confirm the selected node, test Rule mode, read the log, then change only the setting that matches the observed status message.
Practical notes
- Change one setting at a time so the result is attributable.
- Use logs and timestamps when asking for provider or community support.